Returns & Cancellation

Cancellation

1. How can I cancel my order?

You can cancel your order at any time before the item(s) have been shipped and you will receive a full refund in this case. 
Here's how you can cancel your order:
• Log in to your account 
• Select the order from ‘My Orders’
• Click on ‘Cancel Order’ for the item(s) you want to cancel, individually
• Tell us why you don’t want the product and confirm the cancellation
Once you're done, we'll send you an acknowledgement of the cancellation. Remember, you won’t be able to cancel an order after it has been shipped.

2. When can I cancel my order?

You can cancel your order before it has been shipped. If you are unable to see the cancel button, and your order status still reads ‘Confirmed’, get in touch with The Bag Culture for assistance.

3. Can I cancel just part of my order?

Yes, you can cancel part of your order before it has been shipped. If you are unable to see the cancel button, and your order status still reads ‘Confirmed’, get in touch with The Bag Culture for assistance in cancelling your order.

4. Why do I see a disabled cancel button?

You will see a disabled cancel button when the item(s) from your order have already been shipped. You will not be able to make any cancellations now. However, you can get touch with The Bag Culture for assistance.

5. How will I get my refund when I cancel an order?

It will take between 7-10 business days after your order cancellation for your refund to be processed and the amount to be transferred back to the source account. 

6. Will I get a complete refund for the order I’ve cancelled?

Yes, you will get a complete refund for a cancelled order. However, coupon values are not refundable and a new coupon will be issued in lieu of the one used (this is only applicable for value bearing coupons and not for price-offs & promotional coupons).

7. What should I do if I don’t get my refund in time?

On the off-chance that there is a delay in your refund, please get in with The Bag Culture for a quick resolution.

8. Why was my order cancelled?

While it is our endeavor to fulfill all orders, the selected product may fail our rigorous quality checks or be out of stock, especially during sales and the festive season, and may have to be cancelled. Once an order has been cancelled, the full amount will be refunded to you shortly.