FAQs

Is it safe to use my credit/debit card?

All credit card and debit card payments on The Bag Culture are processed through secure and trusted payment gateways managed by leading banks. We are Payment Card Industry Data Security Standard (PCI DSS) compliant. This standard helps in increased controls around cardholder data to reduce card fraud.

The Bag Culture is not responsible for transaction fee's or customs charges.

Is my personal information kept private?

Yes. We take data protection seriously. For more information, read our full Privacy Policy.

How do I cancel the order, I have placed?

You can cancel your order before it has been packed at our warehouse. If your order has already been shipped, you can refuse it at the time of delivery and refund will be processed into the source account, if order amount was paid online.

 Please Contact admin@thebagculture.com

 Do we deliver internationally?

Yes, we do deliver internationally.

What is our Estimated delivery time?

Due to popularity and suppliers around the world please allow up to 30 days for delivery.

Is there any difference between what i see and what i get?

With TheBagCulture, what you see is what you get. We work hard on photographing images as is. Our content team gives you an elaborate description of the product with detailed specifications of each item. Our sourcing team makes sure to send out products that meet the aesthetic and stringent quality standards

What to do when my item arrives damaged?

If your item arrives damaged, please lose no time and get in touch with The Bag Culture.

What to do if my payment fails?

You can wait for a while and pay again. If we receive it twice we will initiate a refund immediately.

How do I create a return request?

You can only return a product if it arrives damaged. You can request a return by getting in touch with The Bag Culture.

 What if I want a different color after my order is placed?

Once an order is placed, you cannot make any changes. For assistance please drop a mail at admin@thebagculture.com